Guangzhou Baicheng Digital Equipment Co., Ltd. is nestled in the scenic Panyu District of Guangzhou City, an area celebrated for its convenient transportation and enchanting environment. Specializing in digital inkjet printers, our company brings vast expertise to the inkjet printing industry. Our premier range of products includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as advanced DTF and DTG printers. With unwavering dedication, we have significantly propelled the advancement of global printing technologies.
To reach the zenith of international standards and establish new industry benchmarks, we have assimilated top-tier talent and cutting-edge technology. Our machine designs are meticulously crafted by a prestigious Japanese design team, with R&D led by Korea's finest experts. By leveraging leading domestic board card companies, we are committed to producing the most stable and vibrant printing equipment, ensuring effortless production for our customers. We pledge to deliver world-class products, leading-edge solutions, and unparalleled after-sales service. Our corporate production philosophy is rooted in innovation and efficiency. Our service ethos prioritizes resolving customer issues promptly, while our development philosophy aims to guide industry trends and establish new standards.
Moreover, we are zealously developing new products to meet diverse requirements. Our company employs a marble platform and infrared inspection equipment to meticulously ensure product quality. Adhering to the business principle of mutual benefits, we have garnered a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for mutual success and shared prosperity.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on nearly 20 years of unparalleled expertise in the industry. We have consistently delivered top-of-the-line UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation spans 124 countries, with a loyal customer base of over 3000 clients worldwide.
Q: What are the payment options? Can I use a credit card?
A: For your utmost convenience, we accept a variety of payment methods: Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we will expedite delivery within 5 to 7 working days. Shipping duration varies from 3 to 5 days by air and 7 to 40 days by sea, depending on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: Following your order, we take meticulous care in organizing shipping via sea or international express services such as DHL, FedEx, TNT, and UPS. We guarantee your goods will be handled with the utmost care and purchase insurance for added security.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Post-shipment, we will promptly provide you with the Bill of Lading or a tracking number. This allows you to track your shipment in real-time online using your phone or computer.
Q: What if I don't know how to install the machine?
A: To support your installation needs, our experienced engineers, fluent in English, can travel to your location to install the machine and provide comprehensive training. Alternatively, you are welcome to visit our factory for free training sessions. We also supply detailed installation manuals, instructional videos, and online support to ensure seamless operation of the machine.
Q: What is your Warranty Policy?
A: Our products come with a 1-year warranty. Should any electronic parts fail within this period, we will provide replacement parts free of charge and assist with their installation. Post-warranty, while replacement parts are not free, we continue to offer free technical support and lifelong after-sales service. We maintain high production standards at affordable prices and supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other advertising-related products.
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