Established in the picturesque Panyu District of Guangzhou City, Guangzhou Baicheng Digital Equipment Co., Ltd. prides itself on its strategic location with convenient transportation and a stunning environment. Specializing in digital inkjet printers, our company brings a wealth of experience to the inkjet printing industry. Our diverse product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, DTF printers, and DTG printers. We have made significant contributions to the global printing landscape.
To achieve international prominence and set new industry standards, we have recruited top talents and cutting-edge technology. Our machines feature designs by a prestigious Japanese design team, cutting-edge research and development by Korea's finest, and utilize leading domestic board card companies. Our commitment is to produce the most stable and vibrant printing equipment, ensuring seamless production for our customers. We pledge to deliver world-class products, premier solutions, and superior after-sales service. Our corporate production philosophy emphasizes innovation within stability and efficiency-driven development. Our service philosophy underscores our duty to resolve customer issues. We strive to lead industry trends and set new benchmarks in printing.
In our relentless pursuit of innovation, we are dedicated to developing new products that cater to diverse needs. Our advanced infrastructure includes a marble platform and infrared inspection equipment to meticulously ensure product quality. Committed to the principle of mutual benefits, we have earned a stellar reputation among our customers for our exceptional services, high-quality products, and competitive pricing. We cordially invite customers from both domestic and international markets to collaborate with us for shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been a beacon of excellence in the sales and after-sales services for almost 20 years. With an impressive portfolio that includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we have garnered the trust of over 3000 customers across 124 countries.
Q: How to pay? Can I use credit card?
A: Multiple payment methods are at your disposal: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. These flexible options ensure a smooth and secure transaction process.
Q: How long can I receive the goods?
A: We prioritize prompt and efficient delivery. Upon receiving the deposit or full payment, we dispatch the goods within 5 to 7 working days. Air shipping typically takes 3 to 5 days, while sea shipping varies between 7 to 40 days depending on the destination.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we handle the shipping through reputable sea or international express carriers like DHL, FedEx, TNT, and UPS, ensuring the utmost safety for your goods. Additionally, we purchase insurance to guarantee the security of your order throughout its journey.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Upon dispatch, we provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer, ensuring you are always informed of your parcel's status.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our highly skilled engineers, proficient in English, can be dispatched to your location for in-person setup and training. Alternatively, you are welcome to visit our factory for a free training session. We also provide detailed installation manuals, instructional videos, and online support. Our extensive experience guarantees a hassle-free installation process.
Q: What is Warranty Policy?
A: Our commitment to quality is reflected in our 1-year warranty. Within this period, any issues with electronic parts will be resolved with free replacements and assistance. Post-warranty, we continue to offer free technical support, though replacement parts will incur a cost. Our lifelong after-sales service ensures your satisfaction as long as you use our printer. While we maintain high production standards, we also offer spare parts and various inks (Eco Solvent, solvent, UV, Pigment, and Sublimation) along with other related advertising field products at affordable prices.
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