Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a premier trailblazer in the realm of digital printing equipment, excelling in research, production, sales, and comprehensive service. At the forefront of our innovations is the small-size UV flatbed printer, a game-changer across various industries such as bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. Our unwavering commitment to global printing advancements drives us to integrate cutting-edge technology and unparalleled expertise, continually setting new industry standards. The sleek design of our machines hails from a distinguished Japanese design team, while the expertise of Korea's top R&D specialists and leading domestic board card companies guarantees unmatched stability and vibrant printing quality. We are dedicated to delivering world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos is built upon innovation through stability, efficiency in development, and a relentless focus on resolving customer challenges. This dedication guides the future of printing, establishing new industry benchmarks and ensuring our leadership in the market.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd is a beacon of excellence in the digital printing industry. With nearly 20 years of experience, our product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 customers across 124 countries. Our reputation as a Gold Supplier on Made-in-China stands as a testament to our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer multiple payment methods to ensure convenience and security. You can choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Your payment safety is our priority.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. The shipping time varies: expect 3-5 days by air, and between 7 to 40 days by sea, depending on your location. Rest assured, we strive to get your order to you as swiftly as possible.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be dispatched via sea or international express delivery services like DHL, FedEx, TNT, and UPS, ensuring its safe arrival. Additionally, we provide insurance to guarantee the security of your shipment throughout the transit process.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can monitor your shipment online in real-time using your phone or computer with ease.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled engineers, fluent in English, can travel to your location for on-site installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, tutorial videos, and online support to ensure you can operate the machine seamlessly and with confidence.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist you in replacing them. Post-warranty, our technical support remains free, but replacement parts will be charged. Our commitment to quality extends beyond the warranty period, offering lifelong after-sales service. We also provide spare parts and a range of inks including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with printing materials and other advertising-related products to ensure your ongoing success.
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