Guangzhou Baicheng Digital Equipment Co., Ltd, nestled in the picturesque Panyu District of Guangzhou City, offers a blend of convenient transportation and a stunning environment. As specialists in digital inkjet printers, we leverage our vast expertise to lead the industry. Our impressive product lineup includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. We have made monumental contributions to advancing global printing technology.
Striving for international excellence and setting new industry standards, we have assembled a team of highly skilled professionals and cutting-edge technology. Our machines' aesthetics are crafted by an acclaimed Japanese design team, with R&D led by Korea's elite, and we integrate top-tier domestic board card companies to ensure unparalleled stability and vibrancy in our printing equipment. We guarantee seamless production through our world-class products, premier solutions, and exceptional after-sales service. Our corporate ethos includes: Production Philosophy - Innovate within stability, develop with efficiency. Service Philosophy - Resolving customer issues is our mission. Development Philosophy - Leading the printing trend and setting new benchmarks for the industry.
Moreover, we are dedicated to continually innovating and developing new products to cater to diverse needs. Our company is equipped with a marble platform and infrared inspection equipment to ensure rigorous quality control. Upholding the business principle of mutual benefits, we have garnered a stellar reputation for our professional services, superior products, and competitive pricing. We cordially invite customers, both domestic and international, to collaborate with us for shared success.
Q: I am not familiar with your company, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has established itself as a trusted name for nearly two decades. Our exceptional sales and after-sales services have made us a leader in the industry. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, serving an expansive clientele that spans 124 countries, with over 3000 satisfied customers globally. As a hallmark of our reliability, we proudly hold the prestigious Gold Supplier status on ******.
Q: What payment methods do you accept? Can I pay using a credit card?
A: For your convenience, we offer a variety of payment options. You can choose from Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and MoneyGram.
Q: How long will it take to receive my goods?
A: Once we receive your deposit or full payment, we commit to arranging delivery within 5 to 7 working days. Shipping durations vary; expect 3 to 5 days for air shipments, and 7 to 40 days for sea shipments, depending on your destination country.
Q: How will my order be shipped, and is it secure?
A: We ship your orders securely via sea or international express services such as DHL, FedEx, TNT, and UPS. To ensure additional security, we also procure insurance for your order. Rest assured, your shipment's safety is our priority.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Upon shipping your items, we will provide you with the Bill of Lading or tracking number. You can easily track your shipment in real-time using your phone or computer, ensuring you are always informed about your order's status.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. We can dispatch an English-speaking engineer to your location for installation and training. Alternatively, you may visit our factory for free, hands-on training. We also provide detailed installation manuals, instructional videos, and online support to ensure a seamless installation experience, backed by our extensive expertise.
Q: What is your Warranty Policy?
A: Our products come with a comprehensive 1-year warranty. If any electronic parts fail during this period, we will send replacement parts at no additional cost and assist with installation. Post-warranty, we continue to provide free technical support, although replacement parts will be charged. We are committed to offering lifelong after-sales service. We prioritize quality, maintaining high production standards at competitive prices. Additionally, we supply spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as other advertising-related products.
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