Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer dedicated to the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printer is versatile, supporting applications in bag & case printing, leather printing, customized process gifts, electronics, toys, decorative processes, hardware, plastics, and direct printing across multiple sectors. Our contributions to the global printing landscape are unparalleled. To achieve international excellence and set new industry standards, we have assembled a stellar team of professionals and integrated advanced technologies. Our machine's aesthetic design is crafted by a renowned Japanese design team, while our top-tier Korean R&D experts and leading domestic board card companies ensure we deliver the most stable and vibrant printing solutions. We are committed to supporting our customers' stable production with world-class products, exceptional solutions, and unparalleled after-sales service. Our corporate production philosophy emphasizes innovation through stability and development via efficiency. Our service philosophy centers on our duty to resolve customer issues. Our development philosophy aims to lead the printing industry trends and establish groundbreaking standards.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd., a beacon of trust and reliability, has been serving the global market with cutting-edge products for nearly 20 years. Our illustrious portfolio includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, catering to over 3000 customers in more than 124 countries. Recognized as a Gold Supplier by Make in China, our commitment to excellence is unmatched.
Q: How to pay? Can I use credit card?
A: We offer a variety of convenient payment methods to suit your needs, including Ali Trade Assurance, credit card through Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Delivery is arranged within 5-7 working days after payment confirmation. By air, expect your order in approximately 3 to 5 days. Sea shipments can vary between 7 to 40 days, depending on the destination country.
Q: How to receive my order? Is it safe during shipping?
A: We ensure secure and reliable shipping via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. For added security, we purchase insurance to safeguard your order.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. You can monitor the shipment status online at any time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our English-speaking engineers can travel to your country for on-site setup and training. Alternatively, you are welcome to visit our factory for free training. We also offer detailed installation manuals, instructive videos, and online assistance, drawing on our extensive experience.
Q: What is Warranty Policy?
A: We are proud to offer a 1-year warranty. During this period, we will replace any faulty electronic parts at no cost and provide guidance on their replacement. Beyond the warranty period, we continue to offer free technical support, with replacement parts available at cost. Our dedication to quality extends beyond affordability, ensuring rigorous production standards and lifelong after-sales service. Additionally, we supply a range of spare parts and consumables, including Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, printing materials, and more, to support all your advertising needs.
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