Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a prestigious customer base spread across more than 124 countries and over 3000 satisfied clients globally, our reputation ensures your utmost trust and confidence in our industry-leading services.
Q: How to pay? Can I use credit card?
A: We offer an array of convenient payment methods tailored to your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: After we receive your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. You can expect delivery within 3 to 5 days if shipped by air or 7 to 40 days if shipped by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Once you place your order, we meticulously arrange shipment by sea or international express services such as DHL, FedEx, TNT, or UPS. We ensure the utmost safety for your goods and purchase insurance for added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After your items are shipped, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure you can operate the machine effortlessly.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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