Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in the sale and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation is reflected by a diverse customer base spanning over 124 countries and more than 3000 highly satisfied clients worldwide, assuring your utmost trust and confidence in our exceptional services.
Q: How to pay? Can I use credit card?
A: We offer a plethora of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. You can anticipate delivery within 3 to 5 days by air or 7 to 40 days by sea, contingent upon your geographical location.
Q: How to receive my order? Is it safe during shipping?
A: After you place your order, we meticulously arrange shipment either by sea or through renowned international express services such as DHL, FedEx, TNT, or UPS. To ensure the utmost safety of your goods, we also purchase comprehensive insurance as an additional safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure seamless setup. Our proficient English-speaking engineers are available to travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for complimentary training. We also provide detailed manuals, video tutorials, and online assistance to guide you through the installation process effortlessly.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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