Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. is a beacon of excellence with nearly two decades of unparalleled experience in the sale and maintenance of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our company has earned the trust of over 3000 satisfied clients worldwide, spanning more than 124 countries. This extensive global reach exemplifies our unwavering commitment to quality and reliability, ensuring your utmost confidence in partnering with us.
Q: How to pay? Can I use credit card?
A: We provide a variety of flexible payment options to accommodate your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Your convenience and security are our priority.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we expedite the dispatch of your order within 5 to 7 working days. Delivery times vary depending on your location: expect 3 to 5 days by air or 7 to 40 days by sea. We strive to ensure your products reach you promptly and efficiently.
Q: How to receive my order? Is it safe during shipping?
A: Upon order placement, we meticulously coordinate the shipment of your goods, either by sea or through reliable international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your items and include insurance as an additional safeguard, guaranteeing peace of mind during transit.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we promptly provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via your phone or computer, ensuring you stay informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support tailored to your needs. Our skilled English-speaking engineers are available to travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also supply detailed manuals, instructional video tutorials, and online assistance to ensure you can operate the machine effortlessly.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. Should any electronic parts fail during this period, we will provide replacement parts at no cost and assist with installation. After the warranty period, we continue to offer free technical support, with replacement parts available for purchase. We are committed to providing lifelong after-sales service. Beyond our printers, we offer a comprehensive range of spare parts and high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials and products tailored for the advertising industry.
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