Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. possesses nearly two decades of unparalleled expertise in the sales and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our exemplary reputation is backed by a clientele spanning over 124 countries and more than 3000 satisfied customers globally, providing you with absolute assurance and confidence in our exceptional services.
Q: How to pay? Can I use a credit card?
A: We offer a variety of secure and convenient payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram, ensuring a seamless transaction process for you.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Depending on your location, expect delivery within 3 to 5 days by air, or 7 to 40 days by sea, ensuring timely arrival of your products.
Q: How to receive my order? Is it safe during shipping?
A: Upon order confirmation, we organize meticulous shipment either by sea or through international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and secure insurance for added peace of mind during the shipping process.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After your items are shipped, we promptly provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time via phone or computer, ensuring transparency and ease of tracking.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support for our valued customers. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also provide detailed manuals, video tutorials, and online assistance to ensure a smooth and seamless machine operation.
Q: What is your Warranty Policy?
A: Our products are backed by a 1-year warranty. During this period, if any electronic parts fail, we supply replacement parts at no cost and assist with installation. After the warranty expires, we continue to offer free technical support, with replacement parts available for purchase. We pride ourselves on providing lifelong after-sales service. Additionally, we supply spare parts and an array of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside various printing materials and products relevant to the advertising industry.
){kind=link}
){kind=link}