Guangzhou Baicheng Digital Equipment Co., Ltd., nestled in the picturesque Panyu District of Guangzhou City, boasts excellent transportation links and a serene environment. As specialists in digital inkjet printers, we leverage our extensive experience in the inkjet printing industry to deliver cutting-edge solutions. Our diverse array of products includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, DTF printers, and DTG printers. We have made a lasting impact on the global printing landscape.
To achieve international excellence and set new benchmarks in the printing industry, we have infused our operations with top-tier talent and state-of-the-art technology. Our machines boast designs from a prestigious Japanese design team and innovations from Korea's leading R&D experts, coupled with superior components from premier domestic board card companies. Our commitment is to produce the most stable and vibrant printing equipment, ensuring seamless customer production. We promise to deliver world-class products, unparalleled solutions, and exceptional after-sales service. Our corporate ethos is rooted in 'Innovation through stability and development through efficiency.' Our service philosophy emphasizes our duty to resolve customer issues, while our development philosophy aims to lead the printing trend and establish new industry standards.
Moreover, we are dedicated to developing new products to cater to diverse needs. Equipped with a marble platform and infrared inspection tools, we rigorously ensure product quality. Adhering to the principle of mutual benefits, we have earned a stellar reputation among our clients, thanks to our professional services, high-quality products, and competitive pricing. We warmly invite customers from around the globe to join us in achieving shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been a beacon of reliability in the digital printing industry for nearly two decades. Our extensive portfolio, featuring UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, has earned the trust of over 3,000 customers in 124 countries.
Q: How to pay? Can I use credit card?
A: We offer several secure payment methods, including Ali Trade Assurance, credit cards (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the one that best suits your convenience.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. Shipping time varies: around 3 to 5 days by air and 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing an order, we coordinate shipping via sea or international express carriers like DHL, FedEx, TNT, and UPS, ensuring the utmost safety for your goods. Additionally, we purchase insurance to guarantee the security of your order.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Post-shipment, we will provide you with the Bill of Lading or tracking number. You can monitor your shipment in real-time online through your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive support for machine installation. Our English-speaking engineers can travel to your country to assist with the setup and provide thorough training. Alternatively, you're welcome to visit our factory for free training. We also provide detailed installation manuals, videos, and online support, leveraging our extensive experience to ensure a smooth setup process.
Q: What is the Warranty Policy?
A: We offer a 1-year warranty on all our machines. If any electronic parts encounter issues within this period, we will send replacement parts at no cost and assist with their installation. Post-warranty, we continue to offer free technical support; however, replacement parts will incur a charge. We are committed to lifelong after-sales service. Despite the competitive pricing of our products, we never compromise on quality, adhering to the highest production standards. Additionally, we supply a wide range of related products, including spare parts, Eco Solvent ink, Solvent ink, UV ink, Pigment ink, Sublimation ink, and various printing materials.
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