Guangzhou Baicheng Digital Equipment Co., Ltd. is an industry-leading manufacturer, specializing in the research, production, sales, and service of state-of-the-art digital printing equipment. Our innovative portfolio includes a compact UV flatbed printer, revolutionizing a multitude of sectors such as bag & case printing, leather printing, customized gift processing, electronics printing, toy decoration, decorative processes, hardware, and plastic direct printing. Our pioneering contributions have set global benchmarks in the printing industry. Striving for excellence, we've embraced international standards by integrating elite talents and cutting-edge technology. The sleek machine design is the brainchild of a prestigious Japanese design team, augmented by Korea's top-tier R&D expertise, and supported by leading domestic board card companies. Our mission: to craft the most stable, vibrant, and reliable printing equipment, ensuring seamless operation for our clients. We are dedicated to delivering world-class products, superior solutions, and unparalleled after-sales service. Our corporate philosophy is rooted in innovation within stability and growth through efficiency. We believe it is our responsibility to resolve our customers' challenges. Our development ethos is to steer industry trends and set new standards in the printing realm.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd has a rich history of nearly 20 years in providing exemplary sales and after-sales services. Our extensive product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a global footprint spanning over 124 countries and a loyal customer base of over 3000 clients worldwide, we are a trusted name in the industry.
Q: How to pay? Can I use a credit card?
A: We offer multiple convenient payment methods to ensure ease of transaction. You can pay via Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping time varies; by air, it takes about 3 to 5 days, and by sea, it ranges from 7 to 40 days depending on the destination country.
Q: How will I receive my order? Is it safe during shipping?
A: When you place an order with us, we will handle shipping via sea or international express services like DHL, FedEx, TNT, and UPS to ensure your order's safety. Additionally, we purchase insurance to guarantee the security of your shipment.
Q: How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or tracking number. You can monitor the shipment in real-time online using your phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: We offer comprehensive support for installation. An English-speaking engineer can travel to your country to install the machine and provide training. Alternatively, you are welcome to visit our factory for free training. We also provide installation manuals, videos, and online support to help you get started effortlessly.
Q: What is the Warranty Policy?
A: We offer a 1-year warranty for our products. During this period, if any electronic parts malfunction, we will send you replacement parts free of charge and assist you in replacing them. Even after the warranty expires, we continue to offer free technical support. While replacement parts will no longer be free, our commitment to lifelong after-sales service ensures you always have the support you need. Quality is paramount to us; even though low-cost products are popular, we emphasize high quality and stringent production standards at an affordable price. We also supply spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, printing materials, and other related advertising field products.
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