Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. is a beacon of technological excellence with nearly two decades of unparalleled expertise in the sale and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our expansive reach spans across more than 124 countries, serving over 3000 satisfied clients globally. We pride ourselves on building trust through exceptional service and unwavering commitment to quality.
Q: How to pay? Can I use credit card?
A: We offer a variety of flexible payment options for your convenience. You can choose from Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we ensure prompt dispatch within 5 to 7 working days. Depending on your location and chosen shipping method, delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: We manage the meticulous shipment of your order via sea or esteemed international express carriers like DHL, FedEx, TNT, or UPS. To guarantee the utmost safety of your goods, we also purchase shipping insurance, providing an added layer of security for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Post-shipment, we promptly provide you with the Bill of Lading or tracking number, enabling real-time tracking of your shipment via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: Our comprehensive installation support ensures seamless setup. Our proficient English-speaking engineers are available to travel to your location for hands-on installation and training. You may also visit our factory for complimentary training. Additionally, we provide detailed manuals, video tutorials, and online assistance to ensure your machine is operational with ease.
Q: What is Warranty Policy?
A: We offer an extensive 1-year warranty on all our products. Should any electronic parts fail during this period, we will provide replacement parts at no cost and assist with the installation. Even beyond the warranty period, we continue to provide free technical support, though replacement parts will be charged. We are committed to delivering lifelong after-sales service. Beyond printers, we offer a broad range of spare parts and high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as a variety of printing materials pertinent to the advertising industry.
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