Guangzhou Baicheng Digital Equipment Co., Ltd, established in the picturesque and conveniently accessible Panyu District of Guangzhou City, is a beacon of innovation in the digital inkjet printing industry. With a wealth of experience, we specialize in an extensive range of industry-leading products including UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and both DTF and DTG printers. Our contributions have left an indelible mark on the global printing landscape.
Striving to surpass international standards and set new benchmarks in the printing industry, we have amassed a team of top-tier talents and cutting-edge technology. Our machines' sleek designs are the brainchild of a renowned Japanese design team, while Korea's elite research and development experts have propelled us to the forefront of innovation. Partnering with leading domestic board card companies, we are dedicated to producing the most stable, vibrant printing equipment to ensure our customers' seamless production. We promise world-class products, unparalleled solutions, and exceptional after-sales service. Our production philosophy revolves around innovation within stability and growth through efficiency. Our service philosophy is centered on solving our customers' challenges. Our development philosophy aims to guide industry trends and establish new standards.
Furthermore, we are committed to continuous innovation, developing new products to cater to diverse requirements. Our state-of-the-art marble platform and infrared inspection equipment ensure stringent quality control. Adhering to the principle of mutual benefits, we have earned a sterling reputation among our clients for our professional services, high-quality products, and competitive pricing. We warmly invite domestic and international customers to collaborate with us for mutual success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of excellence in the industry, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With an expansive global presence across more than 124 countries and a loyal customer base exceeding 3000, we stand as a pillar of reliability and innovation. Additionally, our status as a Gold Supplier on Alibaba further underscores our commitment to quality and trustworthiness.
Q: How to pay? Can I use credit card?
A: We offer a variety of convenient payment methods to suit your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the method that works best for you.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will promptly arrange delivery within 5 to 7 working days. Depending on your location, shipping by air typically takes 3 to 5 days, while sea freight ranges from 7 to 40 days.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we coordinate safe and efficient shipping via sea or international couriers like DHL, FedEx, TNT, and UPS. To ensure utmost safety, we also purchase insurance as an added layer of protection for your goods.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: We will provide you with the Bill of Lading or tracking number once your items are shipped. You can then monitor the shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled engineers, proficient in English, are available to travel to your location for hands-on installation and training. You are also welcome to visit our factory for free training sessions. Additionally, we provide detailed installation manuals, instructional videos, and robust online support, ensuring you can operate the machine with ease.
Q: What is Warranty Policy?
A: We proudly offer a 1-year warranty. Within this period, should any electronic parts malfunction, we will supply replacement parts at no cost and assist with the exchange. Post-warranty, we continue to provide free technical support, although replacement parts will incur a charge. Our commitment to quality is unwavering; we maintain stringent production standards while offering competitive prices. Beyond printers, we supply spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as printing materials and other related products for the advertising industry.
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