Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished leader in the realm of digital printing technology. As a trailblazer in research, production, sales, and service, we specialize in the most advanced digital printing equipment available today. Our hallmark product, the small-size UV flatbed printer, has transformed diverse industries such as bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic substrates. By embracing the forefront of global printing innovation, we harmonize state-of-the-art technology with exceptional expertise to redefine industry benchmarks. Our machines boast a sophisticated design, crafted by a renowned Japanese design team, while the pinnacle of Korean R&D brilliance and premier domestic board companies ensure unparalleled stability and vibrant output. We are committed to offering world-class products, groundbreaking solutions, and superior after-sales service. Our corporate philosophy centers on innovation through stability, efficiency in development, and a relentless pursuit to address customer needs, thereby leading the future of printing and setting new industry standards.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd. is a beacon of excellence in the digital printing industry. With nearly two decades of expertise, we offer a diverse product line including UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our dedication to quality and customer satisfaction is evident, serving over 3,000 customers across 124 countries. Our prestigious status as a Gold Supplier on Made-in-China underscores our unwavering commitment to excellence and reliability.
Q: How to pay? Can I use a credit card?
A: To ensure your convenience and security, we offer multiple payment methods. Choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once your deposit or full payment is received, we will arrange delivery within 5-7 working days. Shipping times vary: expect 3-5 days by air, and between 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be dispatched safely via sea or international express delivery services like DHL, FedEx, TNT, and UPS. We also provide insurance to guarantee the security of your shipment.
Q: How can I get the tracking number of my shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or a tracking number. Monitor your shipment online in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled, English-speaking engineers can travel to your location for on-site installation and training. Alternatively, visit our factory for free training. Detailed installation manuals, tutorial videos, and online support are also available to ensure seamless operation of your machine.
Q: What is the Warranty Policy?
A: We provide a robust 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist you in replacing them. Post-warranty, our technical support remains free, but replacement parts will be charged. Our commitment to quality extends beyond the warranty period, offering lifelong after-sales service. Additionally, we offer spare parts and a range of inks including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with printing materials and other advertising-related products.
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