Guangzhou Baicheng Digital Equipment Co., Ltd. was founded in Panyu District, Guangzhou City, an area renowned for its convenient transportation and picturesque environment. Specializing in digital inkjet printers, our company boasts extensive experience in the inkjet printing industry. With a diverse product portfolio that includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers, we have made significant contributions to the global printing landscape.
To ascend to the pinnacle of global standards and set new benchmarks in the printing industry, we have recruited top-tier talent and incorporated cutting-edge technology. Designed by a prestigious Japanese design team and developed by Korea's leading R&D experts, our machines feature advanced domestic board card technology, ensuring stability and vibrant, high-quality prints. We are dedicated to providing customers with world-class products, top-notch solutions, and unparalleled after-sales service. Our corporate philosophy: Innovate within stability and develop with efficiency. Our service ethos: It is our mission to resolve customer challenges. Our development vision: Lead the printing industry trends and establish new standards.
Additionally, we are committed to innovating new products to meet diverse needs. Equipped with a marble platform and infrared inspection tools, we rigorously ensure product quality. Upholding the principle of mutual benefits, we have earned a stellar reputation for our professional services, superior quality products, and competitive pricing. We warmly invite customers, both domestic and international, to join us in achieving mutual success.
Q: How can I trust your company since I don't know much about it?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a renowned name in the industry for nearly two decades, offering exceptional sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, proudly serving over 3000 customers across 124 countries.
Q: What payment methods do you accept? Can I use a credit card?
A: We accept various payment methods including Ali Trade Assurance, credit cards (via Ali Trade Assurance), bank transfers, Telegraphic Transfers (T/T), Western Union, and Money Gram.
Q: How long will it take to receive my order?
A: We will dispatch your order within 5 to 7 working days after receiving the deposit or full payment. Delivery typically takes around 3 to 5 days by air, and 7 to 40 days by sea depending on the destination country.
Q: Is it safe to receive my order during shipping?
A: We ensure the safety of your order by arranging shipping via sea or international express delivery services like DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance to guarantee the safety of your goods during transit.
Q: How can I track my shipment? How do I contact the carrier?
A: Once your items are shipped, we will provide you with a Bill of Lading or tracking number. You can easily track your shipment online anytime using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive installation support. Our English-speaking engineers can travel to your location for installation and training. You are also welcome to visit our factory for free training. Additionally, we provide installation manuals, videos, and online support to ensure you can operate the machine efficiently. We have extensive experience in this area.
Q: What is your Warranty Policy?
A: We provide a 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist you in replacing them. After the warranty period, we continue to offer free technical support while replacement parts will be chargeable. We are committed to offering lifelong after-sales service as long as you use our printer. Our focus on quality ensures that we provide high-production standard products at affordable prices. We also supply spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, printing materials, and other related products in the advertising field.
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