Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a customer base extending across more than 124 countries and over 3000 satisfied clients globally, you can place your utmost trust and confidence in our unparalleled services.
Q: How to pay? Can I use a credit card?
A: We offer multiple payment methods to suit your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Post receipt of your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Expect delivery within 3 to 5 days by air or 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we meticulously arrange shipment either by sea or international express like DHL, FedEx, TNT, or UPS. We ensure utmost safety for your goods and also purchase insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will furnish you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure you can operate the machine seamlessly.
Q: What is the Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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